How to Cancel a Reservation in Guesty and Issue a Refund

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Operations mode.
3. Click Reservations.
4. Click the relevant reservation.
5. Click pencil icon and select Edit Reservation
6. Under "Status," change the menu selection to Canceled.
7. Enter the cancellation details in the pop-up.
   • For manual reservations, select who canceled the reservation, the cancellation reason, and any relevant notes. Once selected, the cancellation reason can't be changed. Click Cancel reservation.
   • Airbnb: Select the cancellation reason, then click Confirm to send a cancellation request to Airbnb.
   • Vrbo: Select who canceled the reservation, then click Yes, cancel it. 

The reservation status will change to "Canceled".

How to Issue a Refund

Once the reservation is canceled, you’ll want to issue the appropriate refund:

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Financials mode.
3. Click Reservations.
4. Click the relevant reservation.
5. At the top right, click Balance due / Payout.
6. In the "Payments" section, click Issue refund next to the relevant payment.
7. In the pop-up, verify the amount and click Issue refund.

Reference Article:

https://help.guesty.com/hc/en-gb/articles/9359215565981-Canceling-a-reservation

https://help.guesty.com/hc/en-gb/articles/9361488054301-Refunding-a-payment