An amenity audit is the process of confirming that every amenity available at a property is accurately represented on each OTA.
A proper audit compares four different sources. Checking only one is what allows amenities to go missing.
1. The Physical Property
Confirm what is actually present, working, and available to guests.
Do not advertise an amenity simply because it existed in the past or appears in old photographs.
2. The PMS
Review every amenity entered into the property-management system.
Check whether important details are missing, such as:
Private versus shared
Free versus paid
Indoor versus outdoor
Seasonal versus year-round
Heated versus unheated
On-site versus nearby
3. The OTA Partner Dashboard
Open the listing editor within Airbnb, Vrbo, and Booking.com.
Review all available fields, because each OTA may offer options that the PMS does not support or transmit.
4. The Public Guest-Facing Listing
View the listing exactly as a guest would see it.
The final question is not whether the amenity was entered somewhere. The final question is whether the guest can actually see it and use it as part of a search.
Use Your Market's Filters as a Furnishing Guide
A useful way to identify potential improvements is to search for properties in your own market as a guest.
Review the available filters and ask:
Which of these amenities does the property already have?
Which are missing from the listing?
Which could be added inexpensively?
Which would materially improve the guest experience?
Which could strengthen the property's market position?
Which are common among the property's strongest competitors?
The filters reveal what the OTA allows guests to search for. That makes them a useful roadmap when deciding what to add to the property.
When Should Amenities Be Audited?
Amenities should be reviewed:
During initial listing setup
During onboarding
After connecting or changing a PMS
After adding a new OTA
After furnishing or renovating the property
When an OTA adds new amenity fields
Periodically as part of listing quality control
Amenities are not a one-time setup item. The available fields and system integrations continue to change.
The Overall Goal
An amenity audit is designed to ensure that:
The property appears in every relevant filtered search
Guests understand exactly what is offered
The PMS and OTAs remain consistent
Missing fields do not silently reduce performance
Small, high-return furnishing opportunities are identified
The listing accurately represents the guest experience