Managing Booking.com Reservations (Guesty)

Overview

Managing Booking.com reservations in Guesty depends on the sync type (Full Sync or Rates & Availability). By default, the connection between Booking.com and Guesty is determined by whether the Booking.com listing profile existed before the Guesty integration:

• Rates & Availability Sync: Applied if the Booking.com listing existed before integrating with Guesty.
• Full Sync: Applied if the Booking.com listing was created after integrating with Guesty.

Checking the Connection Type

Follow these steps to check the listing's connection type:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Growth mode.
3. Click Distribution.
4. Click the Booking.com thumbnail.
5. On the Booking.com integration page, locate the relevant listing's row and check the connection type under the Connection type column.

Managing Data Based on Connection Type

Refer to this Guesty article to determine where to manage data depending on the connection type.

Whenever possible, manage your data in Guesty unless stated otherwise.

Note: Data updates should sync instantly when active. If not, manually adjust the settings in the non-synced platform to maintain consistency.

Reservation Change Limitations

Due to Booking.com’s API limitations, connected software (including Guesty) can only update reservations after check-in. Any changes prior to check-in must be managed directly through Booking.com.

Change through Guesty after check-in for:

• Reservation date changes (extending/shortening the stay).
• Reservation fare changes.
• Reporting a guest no-show.
• Moving a reservation within the same multi-unit (same Room ID).

Change via Booking.com before check-in.

Other Reservation Changes:

• To move a reservation to a different listing (different Hotel ID), cancel it in Booking.com and rebook under the new listing. The new reservation will sync to Guesty.
• Only guests can change their room within the same listing (different Room ID under the same Hotel ID) via Booking.com, and changes will sync to Guesty automatically.

Refer to this Guesty article for more information.

Managing Guest Payments

For reservations made via Booking.com and processed through Payments by Booking.com:

• Payment details, including security deposits and holds, will not sync to Guesty.
• Guest credit card information will not be imported into Guesty.

Manually record payments in Guesty to avoid unpaid reservation statuses and ensure automated check-in instructions are sent to guests.

Learn more about managing guest payments here.

Additional Resources

• Managing Cancellations on Booking.com
• Making Reservation Changes on Booking.com