Our service covers the full setup and ongoing management of your rate strategy through PriceLabs, as well as promotional strategy across your existing OTA channels.
That includes:
Initial rate strategy configuration in PriceLabs - base price, minimum price, length of stay rules, occupancy models, seasonal adjustments, event markups, and holiday pricing
Ongoing active rate management - weekly review and adjustment of your strategy as performance conditions change
Promotional strategy on your existing OTA channels, including discount configuration on Airbnb, Vrbo, and Booking.com
What Falls Outside Our Scope
Several things commonly come up that fall outside of what we manage.
Third-Party Technical Support
If a technical issue originates outside of PriceLabs - rates not syncing from your PMS, availability problems, or connectivity issues between your channel manager and an OTA - those need to be resolved directly with the relevant provider. We can flag when something looks wrong from our side, but we can't resolve issues inside systems we don't control.
Tax Configuration
We do not set up or make changes to tax rates. Tax configuration is managed at the platform level by the OTA, or within your PMS or channel manager depending on your setup. For questions about how taxes are applied to your listings, contact the relevant platform or your software provider directly.
Operations Management
Day-to-day operational tasks are outside our scope. This includes making changes to individual reservations, blocking calendar dates, collecting guest payments, and anything related to the physical management of your property.
Operational Changes
Changes to your broader business setup that go beyond rate strategy are not something we handle. Adding new OTA channels, implementing new software, or making structural changes to how your business is configured require your direction and typically involve your PMS or channel manager directly.
Ongoing Marketing Updates
Recurring marketing changes - updating photo arrangements, revising listing descriptions to seasonal verbiage, rewriting headlines - are not part of our ongoing service. Our Marketing & Distribution knowledge base covers best practices across all of these areas if you want to make improvements yourself.
Former and Non-Active Clients
Support is available to active clients only. Former clients or non-paying accounts do not have access to our support team.
If you're unsure whether a request falls within what we handle, reach out at [email protected] and we'll point you in the right direction.